DrayMate TMS is more than just intermodal software
With our dedicated customer support, you can count on us to help you get started and ensure you get the most out of your tools. Our software is complemented by additional services and a training program to ensure you are covered from all angles. Our goal is to make your life easier.
Software implementation
Software implementation refers to the process of integrating a software application into your business operations workflow.
To ensure a successful implementation, our team will work with your employees to help them automate their workflows.
DrayMate TMS is specifically designed for drayage carriers only.
Our 10-session software training program will ensure that all employees, including dispatchers, drivers, accountants, and managers, can use all available functions and features. We believe that the implementation service should be free, so our training program is also free. For more information, please ask us during your free online demo.
Accounting integration
The DrayMate billing system allows you to validate extra charges before invoicing and create invoices based on your orders and rates. You can eliminate manual data entry and reduce the risk of errors by easily importing invoices into your accounting system with just a few clicks.
We provide discounted export/import of invoices for QuickBooks and Sage50 (both desktop and cloud versions). An advanced integration with QuickBooks Online, allowing automatic import of invoices, payments, and credit notes, is available as a paid integration service. Although we can create import/export files for any other accounting system, it's important to note that this service is subject to additional charges.
Customization Services
When implementing new software, you need to know if it will benefit your business, and that's why we offer customization services to ensure that our solution adapts to your workflows and not the other way around.
What can we customize for you?
Driver settlements, information appearing on screen views, forms and documents, and management reports according to your specifications. Please note that this is a paid customization service.
Our TMS allows you to set the basis for how your drivers are paid (by the hour, by miles, by flat fee, or percentage) and driver settlements can also be customized based on your needs and requirements. Every order has legs associated with your drivers, and we can cater to the unique needs of your business.
Before starting your customization project, we'll take the necessary steps to understand your specific needs. Additional charges may apply. Your consultant will confirm the schedule based on your specific needs. Of course, you can start using DrayMate TMS immediately after your team has completed the training and during your customization project.
Integration Services
Efficiency is crucial for growing businesses looking to remain competitive, and automation can help with that. Workflow integration supports the practice of bridging gaps between systems, and that's why we work with intermodal businesses to help them integrate processes and automate workflows.
Types of Integrations
API Integration: A connection between two or more applications through APIs (Application Programming Interfaces), allowing data flow within the applications without human intervention. E.g.: Here maps integration for truck routes.
Native API Integration: Integration that occurs when two applications provide direct integration through APIs. This integration is not visible to the user and is free, included in the one-time license cost. E.g.: ePORTAL™ & mobile apps allow customers and drivers to exchange information with dispatchers.
Third-Party Integration: Integration of one application with multiple external APIs into an existing workflow using API connectors to automate specific tasks. E.g.: The Container track and trace module uses multiple external APIs to automate this task. The GPS/ELD integration module connects to your GPS/ELD provider through the APIs and brings your ELD data (location, truck, HOS, etc.) into DrayMate TMS.
EDI Integration: Electronic Data Interchange (EDI) is the communication of business documents in a standard format between companies. EDI systems translate business documents from one organization into universal standards, transmit, and map them into usable business documents for the other partner. E.g.: Transportation EDI Transaction Sets: 204/990, 214, 210, 997. More information can be found on 1EDISource.
Please note that the setup of existing native API integration and existing EDI integration are free of charge (monthly charges excluded). All new API/EDI integration requests are considered paid integration services.
Side note: We are actively developing the integration of artificial intelligence and machine learning (AI/ML) to automate the dispatcher's work by automatically assigning trucks and drivers to daily orders based on various constraints and predefined rules.
Customer Service
Yes, we believe customer service is a key factor in your purchasing decision. Our team is available every day of the week, and we offer a guaranteed response time of 1 hour to 24 hours, depending on the urgency of your request.
We use a variety of tools to provide support, including a ticket system, AnyDesk or TeamViewer for remote assistance, and WhatsApp for instant support requests. Up to 2 hours of technical support per month, including email, tickets, instant messaging, phone, video and screen-sharing, and/or in-person support are always free. We offer a Dedicated Support option for an additional fee.